Terms and Conditions

Man and Van Teddington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Teddington provides removal, collection, delivery and related services to you. By placing a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business who requests or receives services from Man and Van Teddington.

We, us, our means Man and Van Teddington as the provider of man and van, removal and related services.

Services means any removal, transport, loading, unloading, packing, unpacking, collection, delivery, labour, or other services provided by us.

Goods means any items, belongings or property that we are requested to move, handle, transport, store or otherwise deal with.

Contract means the legally binding agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers within our service areas and, by separate agreement, to other locations in the United Kingdom. Our services typically include the provision of a vehicle with one or more operatives, together with the loading, transport and unloading of goods.

The exact services, number of operatives, vehicle size and duration will be agreed with you during the booking process and confirmed in writing where applicable. Any additional services requested on the day that fall outside the original scope, including extra stops, additional items or extended labour, will be chargeable at our prevailing rates.

3. Booking Process

3.1 Booking request

You may request a booking by contacting us and providing accurate information about the services required. This may include access details, property type, quantity and nature of goods, approximate volume, and any special handling requirements. We rely on the information you provide to plan the job and to prepare any quotation or estimate.

3.2 Quotations and estimates

Any quotation or estimate we provide is based on the information supplied by you at the time. Quotations may be offered on an hourly rate basis or as a fixed price. Quotations are valid only for the period stated or, if no period is stated, for 14 days from the date of issue. Quotations are not binding where the information supplied is inaccurate, incomplete or changes before the date of the job.

3.3 Confirmation of booking

A booking is only confirmed when we have accepted your request, agreed a date and time, and you have accepted our pricing and any applicable terms. We may require a deposit or prepayment to secure a booking. We reserve the right to refuse or cancel any booking at our discretion, for example where access is unsafe or where the nature of the goods is unsuitable for carriage.

3.4 Changes to bookings

If you wish to change the date, time, address, nature or scope of the services, you must notify us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability, and additional charges may apply. Significant changes may be treated as a new booking.

4. Access, Parking and Your Responsibilities

You are responsible for ensuring that suitable access and parking are available at all collection and delivery addresses. This includes obtaining any necessary parking permissions or permits, and ensuring that driveways, corridors, stairways and lifts are clear and safe for use.

Any parking charges, fines or penalties incurred as a direct result of insufficient or incorrect parking arrangements, or as instructed by you, will be added to your bill. We are entitled to charge for waiting time where access is delayed due to circumstances beyond our control, including unavailable keys, blocked access, or delays caused by third parties.

You must be present or represented at the addresses to direct our operatives, confirm which items are to be moved, and check that all goods have been collected and delivered as required.

5. Packing, Disconnection and Preparation

Unless otherwise agreed in writing, you are responsible for packing, securing and labelling your goods in suitable containers and for protecting fragile items. We accept no liability for damage to items that have been improperly packed or are not suitable for transport.

You are responsible for disconnecting and securing all electrical, gas and plumbing appliances before the arrival of our operatives. We do not carry out plumbing, gas or specialist electrical disconnections or reconnections. Wardrobes, cupboards and drawers should be emptied unless otherwise agreed.

6. Payments and Charges

6.1 Rates and pricing

Our charges may be based on hourly rates, fixed prices, or a combination of both, as agreed at the time of booking. Charges may include travel time, mileage, congestion and tolls where applicable. A minimum charge may apply.

6.2 Deposits and prepayments

We may require a deposit or prepayment to confirm your booking. The amount of any deposit will be communicated to you before you agree to proceed. Deposits may be non-refundable in accordance with the cancellation terms in section 7.

6.3 Payment methods and timing

Unless otherwise agreed in writing, payment is due on completion of the services on the same day. We may accept various payment methods as communicated to you during the booking process. For commercial customers or larger moves, we may issue an invoice with a specified due date, and payment must be made in full by that date.

6.4 Late or non-payment

Where payment is not received when due, we reserve the right to charge interest on the overdue amount, to withhold delivery of goods, or to retain goods as security for payment where lawful to do so. You will be liable for all reasonable costs incurred by us in recovering overdue payments.

7. Cancellations and Postponements

7.1 Cancellation by you

If you wish to cancel or postpone your booking, you must notify us as soon as possible. Cancellation charges may apply as follows, unless otherwise agreed in writing:

a. Cancellation more than 72 hours before the scheduled start time may incur no charge or a nominal administration fee.

b. Cancellation between 24 and 72 hours before the scheduled start time may incur a charge of up to 50 percent of the estimated or agreed price.

c. Cancellation less than 24 hours before the scheduled start time, or failure to be present at the agreed time and place, may incur a charge of up to 100 percent of the estimated or agreed price.

7.2 Postponements

Where you request to postpone a job, we will attempt to reschedule subject to availability. Postponements at short notice may be treated as cancellations and may be subject to the same charges described above.

7.3 Cancellation by us

We may cancel or suspend the services at any time where:

a. You have not paid any required deposit or prepayment.

b. Access or conditions at the property are unsafe or unsuitable.

c. The goods include prohibited items or waste contrary to these Terms.

d. Circumstances beyond our reasonable control make it impracticable to carry out the services.

If we cancel for reasons other than your breach of these Terms, we will refund any deposit or prepayment you have made for the affected booking. We will not be liable for any indirect or consequential losses arising from cancellation.

8. Items We Do Not Carry

We do not carry, and you must not request us to carry, any of the following without our prior written consent:

a. Hazardous, flammable, explosive or toxic substances including gas cylinders, fuels, chemicals and paints.

b. Illegal goods or substances.

c. Perishable or refrigerated goods requiring temperature control.

d. Livestock, animals or plants that may be harmed during transport.

e. High value items including jewellery, cash, precious metals or important documents, unless specifically agreed.

Where prohibited items are found among your goods without our consent, we may remove, refuse to carry or dispose of them in a safe and lawful manner. You will be responsible for any costs, losses, damages or claims arising from your breach of this section.

9. Waste and Environmental Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance company but may agree to remove certain items for disposal as part of our services.

You must not include household or commercial waste, rubble, construction debris, hazardous waste, or any items requiring specialist disposal, unless this has been expressly agreed in advance. Where we agree to remove items for disposal, additional charges may apply to cover transport, handling and lawful disposal costs.

We reserve the right to refuse to remove any items that we reasonably believe constitute prohibited waste, pose a health and safety risk, or cannot lawfully be transported or disposed of by us. You are responsible for any fines, penalties or claims arising from the inclusion of prohibited waste among your goods.

10. Our Liability

10.1 General duty of care

We will exercise reasonable care and skill in providing the services. However, our liability is limited as set out in this section and elsewhere in these Terms.

10.2 Exclusions of liability

We are not liable for any loss, damage or delay arising from:

a. Your failure to adequately pack or protect goods.

b. Inherent defects, flaws or vulnerabilities in the goods.

c. Wear and tear, minor scratches, scuffs or marks arising from normal handling and transport.

d. Atmospheric or environmental conditions such as damp, mould or temperature changes.

e. Your failure to remove or secure loose items inside furniture or appliances.

f. Your failure to provide accurate information, adequate access, or appropriate instructions.

g. Events beyond our reasonable control, including traffic delays, road closures, accidents or severe weather.

10.3 Limits of liability

Where we are found liable for loss of or damage to goods, our liability will be limited to the reasonable cost of repair or the current market value of the goods, whichever is lower, subject to an overall cap per job. The applicable cap will be communicated to you on request or as part of any written quotation. We will not be liable for any indirect or consequential losses, including loss of profit, loss of use, or emotional distress.

10.4 Customer responsibility for valuables

You are advised not to hand over, and we do not accept liability for, items of exceptional value such as cash, jewellery, high value electronics, artwork or important documents, unless we have specifically agreed in writing to carry them and you have declared their value in advance.

11. Claims and Complaints

If you believe your goods have been lost or damaged, or if you wish to raise any complaint about our services, you must notify us as soon as reasonably practicable and in any event within a reasonable time after completion of the job. You should provide details of the issue and any supporting evidence, such as photographs of damage.

We will investigate any complaint in good faith and may request access to inspect the goods or premises. Failure to notify us within a reasonable period may affect our ability to investigate and may reduce the likelihood of a remedy being offered.

12. Insurance

We maintain insurance cover appropriate to the nature of our business, which may include public liability and goods in transit cover. The existence of insurance does not extend our liability beyond the limits set out in these Terms. Details of our cover and applicable limits can be made available to you upon request.

13. Data Protection and Privacy

We collect and process personal information about you for the purposes of managing bookings, providing services, processing payments and handling enquiries or complaints. We will handle your personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep your information secure.

We will not sell your personal data to third parties. We may share information with trusted service providers where necessary to operate our business, for example payment processors or insurers, subject to appropriate safeguards.

14. Health and Safety

We are committed to maintaining a safe working environment for our operatives and customers. Our team may refuse to carry out any task that they reasonably consider unsafe, including lifting excessively heavy items without proper equipment, moving items through dangerous access routes, or working in environments that present an unacceptable risk.

You must inform us of any relevant health and safety concerns at the property, such as structural issues, loose flooring, or other hazards. We may pause or cancel the services where safety cannot be reasonably assured.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising between you and us in connection with the services or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless local consumer law provides you with the right to bring proceedings in another jurisdiction.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

16.3 No waiver

Any failure or delay by us in exercising any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.

16.4 Updates to Terms

We may update these Terms and Conditions from time to time to reflect changes in the law, our services or business practices. The version in force at the time of your booking will apply to that booking.

By confirming your booking with Man and Van Teddington, you acknowledge that you have read, understood and agree to these Terms and Conditions.



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The best rates and the best man and van Teddington service in town

If you are looking for a reliable man and van service to help you with any kind of move, we are the one. As one of the most reputed companies, we constantly strive to improve our service and provide better customer satisfaction to our clients in TW11. We have gradually expanded our area of expertise to cater for all aspects of a property move and can customize our moving packages according to your respective needs. Above all, our prices have consistently remained affordable and competitive, so you know you will always get a good deal with our man and van Teddington!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Teddington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 129 High St
Postal code: TW11 8HJ
City: London
Country: United Kingdom

Latitude: 51.4274730 Longitude: -0.3278170
E-mail:
[email protected]

Web:
Description: Why we are the best? Because our man and van services in Teddington, TW11 are reliable, efficient and very affordable! Call us now!
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