Privacy Policy

Man and Van Teddington Privacy Policy

This Privacy Policy explains how Man and Van Teddington collects, uses, discloses and protects your personal data. It applies to all Man and Van Teddington customers in the Teddington area and surrounding locations who use our man and van, removals, or related services. We are committed to handling your personal information lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation GDPR and the Data Protection Act 2018.

Who This Policy Applies To

This Privacy Policy applies to all individual customers and prospective customers of Man and Van Teddington within our service area, including people who contact us for quotes, make bookings, or otherwise interact with us in the context of our services. By engaging with us, you acknowledge that you have read and understood this Privacy Policy.

Types of Personal Data We Collect

We only collect information that is necessary for the provision of our services and the running of our business. The personal data we may collect and process includes the following categories:

Identification and contact information such as your name, postal address, pick-up and delivery addresses, and general contact details you choose to provide when enquiring or booking.

Service and booking information such as details of the items you wish to move, access information for properties, preferred dates and times, special instructions relevant to the move, and any correspondence linked to your booking.

Payment-related information including payment confirmations and records of transactions. Card or bank details are not stored by us beyond what is necessary to process a payment via our chosen payment providers.

Technical and usage information such as basic device or browser information, date and time of enquiries or website visits, and how you interact with our online forms or messages, where applicable.

Communications data including copies of messages you send to us, notes of telephone conversations where relevant, and any feedback or complaints you choose to submit.

How We Collect Your Personal Data

We collect personal data in several ways, including:

Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback about our services.

Via our website or online forms when you provide information to receive a service, an estimate, or further details regarding our man and van services.

Through payment processing when you pay for our services using the arrangements we provide. Limited information about your payment and transaction is received from our payment processors for accounting and record-keeping purposes.

From third parties in limited cases, for example where a landlord, letting agent, or business contact provides your details to arrange a move on your behalf. In such instances, we will treat your data in accordance with this Privacy Policy.

Lawful Basis for Processing

We rely on several lawful bases under GDPR to process your personal data, depending on the specific purpose:

Contractual necessity. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide our man and van services, issue quotes, organise bookings, and manage payments.

Legitimate interests. We may process your data when it is necessary for our legitimate business interests, and when these interests are not overridden by your rights. This includes managing our business operations, improving our services, keeping records, and responding to enquiries and complaints.

Legal obligations. Some information is processed because we are legally required to do so, for example to comply with tax, accounting, or other regulatory obligations, or to respond to legitimate requests from public authorities.

Consent. Where required by law, we may ask for your consent before sending certain types of marketing communications or before using your data for a purpose not covered by another lawful basis. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data strictly for specified, explicit, and legitimate purposes. These include:

Providing and managing our services, including processing enquiries, preparing quotations, arranging and carrying out moves, and providing customer support.

Communicating with you, such as confirming bookings, notifying you of changes to your service, answering questions, and dealing with complaints or feedback.

Processing payments and managing invoicing, refunds where applicable, and financial record keeping.

Improving and managing our business, for example by reviewing how our services are used, training staff, and maintaining internal records.

Complying with legal and regulatory obligations and cooperating with lawful requests from authorities when required.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by law. When determining retention periods, we consider the nature of the data, the reasons for its collection, and any applicable legal or regulatory obligations.

In general, we retain booking and service records, including associated contact details, for a period aligned with our tax and accounting obligations, after which the data will be securely deleted or anonymised. Enquiry data that does not lead to a booking may be held for a shorter period to allow us to follow up and manage our operations, after which it will be securely removed or anonymised.

Where we have obtained your consent for specific uses, we will retain related data until you withdraw your consent or for as long as necessary to fulfil that purpose, whichever is sooner, subject always to legal requirements.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only use your data to provide services to us and must follow our instructions and comply with data protection law.

Categories of processors and third parties may include:

Payment processing providers used to securely process card or electronic payments.

IT and hosting service providers who support our website, communications systems, or data storage.

Accountants or professional advisers who require limited information for financial or legal purposes.

In some circumstances, we may also need to share data with public authorities, law enforcement, or regulators where required by law or to protect our legal rights. We do not sell your personal data to third parties.

International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information, consistent with UK data protection law. These safeguards may include standard contractual clauses or transfers to countries that have been deemed to provide an adequate level of data protection.

Your Data Protection Rights

Under GDPR and UK data protection law, you have several rights in relation to your personal data. These rights are subject to certain conditions and exemptions. Your key rights include:

Right of access. You can request confirmation that we process your personal data and obtain a copy of the information we hold about you.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction. You may ask us to restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection.

Right to object. You may object to our processing of your data when we rely on legitimate interests, including any direct marketing activities, and we will consider your objection in line with the law.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns directly wherever possible.

Security of Your Personal Data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, misuse, loss, or destruction. These measures include limiting access to personal data to those who need it for the purposes described in this policy and requiring any third parties who process data on our behalf to implement suitable security measures.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will take effect when the updated policy is made available. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact and Further Information

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact Man and Van Teddington using your usual method of communication with us and clearly state that your query concerns data protection or privacy.



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The best rates and the best man and van Teddington service in town

If you are looking for a reliable man and van service to help you with any kind of move, we are the one. As one of the most reputed companies, we constantly strive to improve our service and provide better customer satisfaction to our clients in TW11. We have gradually expanded our area of expertise to cater for all aspects of a property move and can customize our moving packages according to your respective needs. Above all, our prices have consistently remained affordable and competitive, so you know you will always get a good deal with our man and van Teddington!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Teddington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 129 High St
Postal code: TW11 8HJ
City: London
Country: United Kingdom

Latitude: 51.4274730 Longitude: -0.3278170
E-mail:
[email protected]

Web:
Description: Why we are the best? Because our man and van services in Teddington, TW11 are reliable, efficient and very affordable! Call us now!
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