Terms and Conditions for Man And Van Teddington

These Terms and Conditions set out the basis on which Man And Van Teddington provides its services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before using our man and van services, removals support, furniture transport, courier assistance, or related collection and delivery services.

These terms are intended to be fair, practical, and consistent with UK consumer law and commercial standards. They apply whether the job is arranged for a home move, single-item transport, office relocation support, or another agreed service. References to “we”, “us”, and “our” mean the service provider operating under the name Man And Van Teddington. References to “you” and “your” mean the customer, hirer, or person making the booking.

Our services may vary depending on the size of the vehicle, the number of crew members, access conditions, parking restrictions, and the nature of the items being moved. In all cases, the service is provided subject to availability, accurate information supplied by the customer, and the specific scope agreed at the time of booking. Man and van services are often flexible, but the agreed details remain important.

Booking Process

How bookings are made

Bookings may be made after an enquiry and quotation process. A quotation may be given based on the information supplied by you, including collection and delivery addresses, item descriptions, floor levels, access issues, loading requirements, and any special handling needs. Quotes are generally based on the facts provided at the time and may be revised if those facts change. Accurate information is essential to allow us to assign the correct vehicle, equipment, and staffing.

Once you accept a quote, we may ask for confirmation in writing or by another clear record. A booking is only secured when we confirm the date, time, service scope, and any deposit or payment terms that apply. If you request changes after confirmation, we will try to help where possible, but changes may affect price, timing, and availability. This applies to all man and van booking arrangements, including same-day, next-day, and pre-scheduled services.

Customers must ensure that all details supplied are correct and complete. This includes the size and quantity of items, the presence of stairs or lifts, the need for dismantling or reassembly, and any restricted access, waiting time risk, or parking limitations. If our team arrives and the job differs materially from the description given, we may adjust the price, amend the service, or decline to proceed if the work cannot be carried out safely or within the agreed terms.

Where a quotation is based on hourly rates, minimum charges, or a fixed-price agreement, the type of pricing will be confirmed before the service begins. If the booking includes additional services such as packing assistance, carrying items to multiple locations, or disposal of permitted waste, these must be agreed in advance unless otherwise required due to an unexpected issue on site. A customer’s request to extend or alter the service may incur further charges.

If a booking is made on behalf of another person, the person making the booking confirms that they have authority to do so and that they are responsible for payment unless agreed otherwise. For business bookings, the company representative or account holder must ensure that the instructions given are accurate. Man and van hire should only be arranged by persons capable of entering a binding agreement.

Payments

Charges, deposits, and settlement

Prices may be quoted as fixed sums, hourly rates, or other agreed pricing structures. Unless otherwise stated, all prices are subject to the final scope of work, any waiting time, parking costs, congestion or access charges, tolls, or other third-party expenses that are reasonably incurred in performing the service. If a quote is provided with assumptions, those assumptions form part of the price basis.

We may require a deposit, booking fee, or advance payment to secure the date and time. Any such amount will be explained before the booking is confirmed. Deposits may be non-refundable in accordance with the cancellation terms below, especially where vehicle time, crew allocation, or administrative costs have already been committed. Remaining balances are due as agreed, typically on completion unless an alternative arrangement has been confirmed in writing.

Payment methods may include bank transfer, card payment, cash, or other approved means. Payment instructions will be confirmed during booking or before the service begins. You must ensure that payment is made in full and on time. If payment is declined, delayed, reversed, or otherwise not received, we reserve the right to pause the service, withhold delivery, or recover outstanding amounts by lawful means.

Invoices may be issued for business or domestic work where requested or where appropriate. Any invoice must be paid by the due date stated on it. Late payment may result in reasonable recovery charges, administration costs, and interest where permitted by law, particularly for commercial customers. We will always act reasonably and in line with applicable UK debt recovery requirements. For removal service work, final settlement may be required before unloading in certain circumstances.

Any quoted price does not include costs caused by misleading information, unplanned waiting, storage beyond the agreed period, or delays outside our control. If additional charges arise, we will explain them as soon as reasonably possible. You are responsible for ensuring sufficient funds are available for the agreed method of payment. Price disputes should be raised promptly so they can be reviewed with reference to the booking record.

Cancellations and Rescheduling

You may cancel or reschedule a booking by providing notice as early as possible. The amount refundable, if any, depends on how much notice is given and what preparation has already been undertaken. If cancellation occurs shortly before the booking time, we may retain part or all of any deposit or charge a cancellation fee that reflects lost vehicle time, crew costs, and administration. This helps cover the impact on the scheduled man with a van operation.

If you reschedule, we will do our best to offer an alternative slot subject to availability. However, we cannot guarantee that the same rate, vehicle, or team will be available on the new date. Where third-party charges or permit costs have already been incurred, these may remain payable. If a booking is postponed multiple times, we may treat it as a cancellation and require a new booking arrangement.

We reserve the right to cancel or postpone a booking where circumstances make performance impossible, unsafe, unlawful, or commercially impractical. This includes severe weather, vehicle breakdown, staff illness, road closures, supplier failure, or inaccurate customer information that materially affects the job. In such cases, we will seek to rearrange the service or refund any payment received for work not carried out, subject to any lawful deductions for services already completed.

Liability

Our responsibility and limitations

We will carry out our services with reasonable care and skill. However, liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence, subject to any rights you have under UK law that cannot be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

You are responsible for ensuring that items are properly prepared for transport, unless packing or preparation has been expressly included in the service. This includes protecting fragile items, securing drawers or loose parts, and informing us about hidden defects or special handling needs. We are not liable for damage caused by inadequate packaging, pre-existing faults, inherent weakness, or items that were unsafe to move due to their condition.

We may refuse to move items that are prohibited, unsafe, overly heavy without proper equipment, or likely to cause damage to property or vehicles. This includes hazardous substances, flammable materials, unlawful goods, live animals, and any items restricted by law or by our operational policies. If you fail to disclose such items, you may be responsible for any loss, damage, cleanup costs, or legal consequences arising from their presence.

Where we disassemble or reassemble furniture, load or unload goods, or assist with placement, we will take reasonable care. However, we are not responsible for damage resulting from items that were poorly assembled, structurally weak, fixed in place, or not designed to be dismantled. Please ensure access routes are clear and that floors, walls, and surrounding surfaces are protected if you require additional precautions. Our man and van company liability does not extend to indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress, except where required by law.

If a claim is made, you must notify us within a reasonable time and provide supporting evidence, including photographs and a description of the alleged issue. We may inspect the item or property before any liability is accepted. Any compensation, if due, will be limited to the reasonable repair cost, replacement value, or the value of the affected service, whichever is lower and appropriate in the circumstances. Customers should consider their own insurance if the value of goods is significant.

Waste Regulations

Waste, disposal, and legal compliance

Where we agree to remove, transport, or dispose of waste, the service will be provided in compliance with applicable UK waste management rules. We only handle waste that we are authorised and equipped to carry. You must tell us in advance what materials are to be removed, and you must not present hazardous, clinical, asbestos-related, chemical, or other controlled waste unless we have expressly confirmed that we can lawfully handle it.

Customers remain responsible for describing the waste accurately. If mixed loads are presented, we may separate, reject, or charge additional fees where lawful and necessary. We may ask for information that helps us comply with duty of care obligations, including the type and approximate volume of waste and the source of the waste. Any documentation required by law may need to be completed before removal or disposal takes place.

It is unlawful to use a waste carrier service to dispose of controlled materials without proper authority. Accordingly, we reserve the right to refuse any item or load that may breach environmental or waste transport rules. If we suspect that goods or waste are misdeclared, contaminated, or presented in a way that would create a legal or environmental risk, we may decline the job immediately. This is an important part of responsible man and van operations.

You must not ask us to dispose of items in a manner that is illegal, unsafe, or likely to cause pollution. We may provide disposal or recycling services only where permitted by law and where the relevant facilities are available. Any additional disposal charges, gate fees, or recycling costs will be passed on where reasonably incurred and previously disclosed or necessarily arising from the load presented.

Customer Obligations

Access, safety, and cooperation

You must ensure that we have safe and reasonable access to the collection and delivery locations. This includes arranging parking where necessary, obtaining any required permissions, and making sure entry points, lifts, hallways, and stairways are accessible. If access is delayed or restricted, waiting time or aborted attendance charges may apply. We are entitled to rely on your instructions unless it is unsafe or clearly unreasonable to do so.

You must also ensure that any items to be moved are owned by you or that you have permission from the owner to arrange their transport. By booking our service, you confirm that you are authorised to request the movement, delivery, or disposal of the relevant items. For any man and van service, this responsibility is fundamental and cannot be transferred to us.

You agree to cooperate with our team, follow reasonable safety instructions, and notify us of any risks at the earliest opportunity. If children, pets, or vulnerable persons are present, you should take appropriate precautions to keep them away from moving equipment and load areas. We may stop work if conditions become unsafe or if our staff are exposed to unacceptable risk. In that situation, any lost time or aborted journey may be charged where lawful.

We are not liable for delays caused by traffic, weather, road restrictions, incorrect directions, or events outside our control. Likewise, we are not responsible for missed deadlines where the booking was made for transport only and not for guaranteed time-critical delivery, unless such a guarantee was expressly agreed in writing. Our aim is to be practical, efficient, and professional at all times.

Each party will act reasonably, honestly, and in good faith. If any provision of these terms is found unenforceable, the remainder will continue in effect. Failure by us to enforce a term on one occasion does not waive our right to enforce it later. These terms form the entire agreement between you and us in relation to the relevant booking, unless varied in writing.

Governing Law

UK law and dispute handling

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or issue arising from or in connection with the service, the booking, or these terms will be dealt with under the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If you are a consumer, you may also have rights under consumer protection legislation that cannot be excluded.

Before starting formal proceedings, both parties should try to resolve disputes by providing clear information and allowing a reasonable opportunity to review the matter. We may ask for documents, photographs, invoices, or other evidence relevant to the issue. Where a disagreement concerns price, damage, cancellation, or waste removal, the booking record and any written communication will be used to assess the position fairly.

These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will usually apply to that booking unless a later change is required by law or expressly agreed. By proceeding with the service, you acknowledge that you have read, understood, and accepted the applicable terms for your man and van arrangement.

End of Terms and Conditions.